Brüel&Kjær European Sales Meeting
6 - 9 February 2012
Having held our Sales Meeting in Prague last year with the help of Czech-In, we decided to try for another destination this year and asked several conference bureaus to come up with offers according to our specifications and budget. However, no one could beat the offer we received from Czech-In and we decided to return to Prague and to the same hotel.
The pre-meeting coordination and arrangements for accommodation, conference rooms, catering, social evening, travel to and from airport, etc., went very smoothly. We were allocated the same Project Manager as last year so he already understood our needs and way of working (sometimes chaotic, impulsive and with a lot of last minute changes/requests). Nothing was too much trouble and all requests were dealt with efficiently and without fuss.
The three-day conference itself was like a homecoming. We more or less took over the hotel and, despite a
complicated, full and tight agenda, everything went according to plan - down to the minutest detail. Our Project Manager was always present and on hand to help, whether it was getting people into the meeting rooms, helping with A/V equipment or getting the air conditioning adjusted. He was 100% service minded and no job was too menial or too much trouble. He was also very well prepared and had, for example, extra laser pointers and an extra projector on hand. His calm and unflustered manner prevailed throughout the three days and even in the event of an emergency where he went above and beyond the call of duty. When an attendee had to be rushed to hospital with a suspected heart attack, our Project Manager was there to translate and explain what was going on. He even personally paid the hospital registration fee as we had no cash available (just credit cards).
It was also good to see Czech-In following up on the event with the Project Development Manager coming to visit us before our leaving Prague to get our feedback - what went well, what could be better, etc. As a customer, this hand-on, pro-active approach made us feel a valued customer.
Once again, the feedback from the 120 attendees was positive and the event considered a huge success and a good investment. We might indeed consider another destination next year but I suspect we'll be using Czech-In as our partner again. It would be hard for any other bureau to match Czech-In's throroughness, attention to detail, service-mindedness, professionalism, efficiency and, last but not leas, their personal touch. We'll be back.
Kind regards
Sheelagh Kononenko
Sales & Marketing Communications Manager
